Products can be refunded or exchanged if item is returned within 30 days of receipt in as-new condition. We will exchange products up to 60 days after receipt only if returned unused and undamaged with proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Products that have been assembled/used/installed will not be accepted for returns or exchanges.
There are items that can't be returned, such as:
- Personalized Items
- Gift Cards
- Items you have already assembled
- Bed Swings
- Bios Collection
- Zome Loungers
- Items that are made to order
- Items marked as non-returnable
- Items that are Final Sales
- Items that are on Clearance
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Assembly services included with delivery
All returns will incur a 10% restocking fee.
Returns on Bed Swings
Bed Swings are made to order products; therefore they are not eligible for return or exchange. However, you have up to three days to after placing the order to cancel for a full refund. SALES ARE FINAL.
Returns on Bios Hanging Chairs and Accessories
Bios Collection are eligible for return in as-new condition. However, you will be responsible for return shipping fees.
Return on Zome Loungers
Zome Lounger are eligible for return in as-new condition. However, you are responsible for return shipping fees.
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
If you would like to report damages, or should there be any issues that would require a replacement or spare piece for your ordered furniture please contact us at 954-546-0697 or firstname.lastname@example.org.
To start your return process, get in touch with our team at email@example.com. They will set you up with everything you need for the return. We ask that you place your returned item in its original packaging. We are only able to accept products that are in as-new condition. Products with scratches, stains, damages, drilling, or other modifications cannot be returned.
Refunds (if applicable)
The returned item will be inspected within 72 hours of arriving at our warehouse. Once we've determined it is in as-new condition, our team will process your return and issue a refund.
Adore Modern Decor reserves the right to refuse returns or exchanges that are not in as-new condition due to damage or misuse by the customer.
Any order that gets cancelled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you will also be responsible for the return shipping fees as well.
Bed Swing Cancellations
There's a three day waiting period after order is placed on bed swings. Within that three day window, order can be cancelled at no extra charge.